Unsubscribe Policy

Last Updated 11-5-2025

Purpose

This policy explains how recipients can opt out of email communications, what to expect after they unsubscribe, and how we comply with applicable anti‑spam rules and best practices.

Scope

This policy applies to all commercial and marketing emails sent by our organization to customers, prospects, and subscribers. It covers unsubscribe links, preference management, processing times, and recordkeeping practices recommended by industry guidance.

Unsubscribe Mechanism

  • Visible single‑click link –  Every marketing email will include a clear, conspicuous unsubscribe link in the footer that allows recipients to opt out with one click.
  • All lists option –  The unsubscribe interface will offer a one‑click “Unsubscribe from all” action so recipients can stop all marketing communications quickly.
  • Preference center –  We will also provide a preference page where recipients may choose which message types they wish to continue receiving (e.g., newsletters, product updates, promotions) or update their contact details.

Timing and confirmation

  • Prompt processing  – Unsubscribe requests will be processed promptly in line with legal and industry recommendations; processing will be completed without undue delay and in a timeframe consistent with applicable guidance.
  • Confirmation After a user unsubscribes, we will show an on‑screen confirmation and send a final confirmation email (if an email address is available) confirming the change in subscription status.

Additional user options

  • Opt‑down choices –  Where possible we will offer opt‑down options (for example: “Receive fewer emails” or “Only hear about sales”) to reduce list churn while respecting preferences.
  • Alternative contact channels We will provide alternatives for staying informed, such as following our social channels or visiting our website for updates.

Restrictions and exceptions

  • Transactional and service messages  – Opting out of marketing communications does not affect transactional or account‑related messages (e.g., billing notices, service announcements) which are necessary to provide our services.
  • No penalty for unsubscribing –  Unsubscribing will not result in the loss of transactional messages or adversely affect the recipient’s account standing.

Compliance and anti‑fraud measures

  • Legal compliance –  We design our unsubscribe process to comply with applicable laws and recognized best practices for commercial email deliverability and consumer choice.
  • Fraud prevention  – We will monitor for abuse (fraudulent opt‑outs, tampering) and reserve the right to investigate and take action to protect customer data and system integrity.

Data handling and recordkeeping

  • Record of preference  – We will maintain internal records of unsubscribe and preference changes to ensure ongoing compliance and correct list management.
  • No sale or transfer –  Unsubscribed email addresses will not be sold or transferred for marketing purposes.

Contact

For questions about this policy or to request assistance with unsubscribing, contact our support team via the contact methods listed in our emails or on our website.

By providing an easy, fast, and transparent unsubscribe experience we improve engagement, maintain deliverability, and meet legal and user‑experience expectations.